I would like to compliment one of your excellent employees, Mr. Ivan Khoo, for the excellent service I received at Kia Service Centre, Pandan Gardens.
I was encountering noises that came from the rear of my car. After each servicing, he would call me for the outcome and advised me to send it in again when I told him that the noise was still there.
He drove out nearby to listen to the noise himself as the mechanics could not rectify where the noise was really coming from. Frustrated at that time, I recorded the noise after the 2nd last servicing and sent it to his mobile. He immediately called me and asked to send in my car as soon as possible and I did. I believed he had requested to change the suspension for my car. After the last servicing, I felt like I was driving a new Sportage!
Having a customer service officer like Mr. Ivan Khoo that one can trust, gives a welcomed sense of security, sincerity & honesty in today's world!
He is a gem in your organisation!
Well done and keep up the excellent attitude!